3999 Terms and Conditions
for Players in Bangladesh

1. Introduction

Welcome to 3999. These Terms and Conditions ("Terms") govern your access to and use of the 3999 platform, available at 3999.io, including all games, betting markets, promotions, and related services offered by 3999 to players in Bangladesh. By registering an account on 3999, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full.

3999 is an online gaming platform built specifically for players in Bangladesh. All services are provided in Bangladeshi Taka (BDT) and all payment processing is handled through local mobile wallet providers including bKash, Nagad, and Rocket. These Terms apply to all players regardless of how they access 3999 — whether through the website at 3999.io or through the 3999 mobile app.

These Terms should be read alongside the 3999 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and 3999.

2. Eligibility

To register and use 3999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gaming services.
• You must not be a current employee, contractor, or immediate family member of a 3999 employee or contractor.
• You must not have been previously excluded or banned from 3999 for any reason.
• You must be registering on your own behalf and not on behalf of any third party.

3999 reserves the right to request proof of age and identity at any point. If a player cannot provide satisfactory verification, 3999 may suspend or permanently close the account and withhold any pending withdrawals pending investigation. Players who provide false information during registration will have their accounts closed and any winnings forfeited.

3999 takes its age verification obligations seriously. If there is any reason to believe that a player is under 18, the account will be suspended immediately and all funds held until the matter is resolved. 3999 does not knowingly allow minors to use its platform under any circumstances.

3. Account Registration

Each player is permitted to hold one account on 3999. Duplicate accounts are strictly prohibited. If 3999 identifies that a player holds more than one account, all accounts will be closed and any balances — including bonus funds and winnings — may be forfeited at 3999's discretion.

When registering on 3999, you agree to:

• Provide accurate, current, and complete information including your real name, mobile number, and date of birth.
• Keep your account credentials secure and not share your password with any other person.
• Notify 3999 immediately if you suspect unauthorised access to your account.
• Not allow any other person to use your 3999 account to place bets or access games.
• Update your account information promptly if any details change.

3999 is not responsible for any losses resulting from unauthorised access to your account where you have failed to keep your login credentials secure. You are responsible for all activity that occurs under your account credentials.

3999 may require identity verification (KYC) before processing withdrawals or at any other time deemed necessary. Acceptable documents include a national ID card, passport, or other government-issued identification. Failure to complete KYC when requested will result in withdrawal requests being held until verification is complete.

4. Deposits and Withdrawals

All financial transactions on 3999 are conducted in Bangladeshi Taka (BDT). 3999 supports deposits and withdrawals via bKash, Nagad, and Rocket. No other payment methods are currently accepted.

The following conditions apply to all deposits on 3999:

• The minimum deposit amount is ৳200.
• Deposits are credited to your 3999 balance instantly after the mobile wallet transfer is confirmed.
• 3999 does not charge any fees on deposits, though your mobile wallet provider may apply their own transaction charges.
• You may only deposit funds from a mobile wallet registered in your own name.

The following conditions apply to all withdrawals from 3999:

• Withdrawals will be processed to the same mobile wallet used for your most recent deposit unless you contact 3999 support to arrange otherwise.
• Withdrawal requests are reviewed by the 3999 finance team and typically processed within minutes during normal operating hours.
• 3999 may request additional verification before processing large withdrawals or withdrawals to a new payment method.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full.
• 3999 reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraud, money laundering, or a breach of these Terms.

5. Bonuses and Promotions

3999 offers a range of bonuses and promotions to both new and existing players. All promotions are subject to specific terms that are published alongside each offer. The general conditions below apply to all 3999 bonuses unless a specific promotion states otherwise.

• Bonuses are credited to your 3999 account automatically upon meeting the qualifying conditions stated in the promotion.
• All bonuses carry a wagering requirement that must be met before any associated winnings can be withdrawn. The specific rollover multiplier is stated in each promotion's terms.
• Wagering requirements must be completed within the time limit specified for each promotion. Bonuses that expire before the rollover is met will be removed from your account along with any winnings generated from them.
• 3999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players who are found to be abusing the 3999 bonus system — including through the use of multiple accounts, coordinated betting, or any other method designed to exploit promotions — will have their bonuses cancelled and their accounts reviewed.
• Only one welcome bonus is available per player, per household, and per device.

3999 promotions are intended for recreational players. The platform reserves the right to exclude any player from a specific promotion or from all promotions at its discretion, particularly where betting patterns suggest the player is not engaging with the platform in good faith.

6. Gameplay and Fair Play

3999 is committed to providing a fair gaming environment for all players. All games available on 3999 use certified random number generators (RNG) or live dealer systems provided by licensed third-party game providers. The outcomes of all games are determined independently of 3999.

The following conduct is strictly prohibited on 3999:

• Using any software, bot, script, or automated system to interact with 3999 games or betting markets.
• Exploiting any software error, glitch, or technical fault to gain an unfair advantage. Any winnings generated through a known or suspected software error are void and will be removed from your account.
• Colluding with other players to manipulate game outcomes or betting markets.
• Placing bets with the intention of qualifying for a bonus rather than for genuine recreational play.
• Any form of match-fixing, insider betting, or use of privileged information in sports betting markets.

3999 monitors all accounts for irregular activity. If suspicious patterns are detected, the account may be suspended while an investigation is conducted. 3999 will communicate the outcome of any investigation to the affected player and will act in accordance with these Terms.

7. Responsible Gaming

3999 takes responsible gaming seriously and provides a range of tools to help players manage their activity on the platform. These tools are available to all registered players at no cost and can be activated by contacting 3999 support at any time.

• Deposit Limits: Set a daily, weekly, or monthly cap on how much you can deposit into your 3999 account.
• Session Reminders: Receive a notification after a set period of continuous play to remind you how long you have been active.
• Self-Exclusion: Temporarily or permanently exclude yourself from 3999. During a self-exclusion period, you will not be able to log in, deposit, or place bets.
• Reality Checks: Periodic on-screen reminders showing your session duration and net win/loss position.

If you feel that your gaming is becoming a problem, 3999 encourages you to use these tools and to reach out to the support team. 3999 will never pressure a player to continue playing or to reverse a self-exclusion request. The welfare of players is a genuine priority for the 3999 team, not just a policy requirement.

For more information on responsible gaming tools and resources available to players in Bangladesh, please visit the 3999 Responsible Gaming page.

8. Privacy and Data

3999 collects and processes personal data in accordance with its Privacy Policy. By registering on 3999, you consent to the collection and use of your personal information as described in that policy. Key points include:

• 3999 collects the information you provide during registration and any additional information submitted during KYC verification.
• Transaction data, including deposit and withdrawal records, is retained for the period required by applicable regulations.
• 3999 does not sell your personal data to third parties. Data is shared only with payment processors, game providers, and regulatory bodies where required.
• You have the right to request access to the personal data 3999 holds about you by contacting [email protected].

For full details on how 3999 handles your data, please read the 3999 Privacy Policy available on this website.

9. Intellectual Property

All content on the 3999 platform — including but not limited to the 3999 logo, game graphics, interface design, text, and software — is the property of 3999 or its licensed providers and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works from any 3999 content without prior written permission.
• The 3999 name and logo may not be used in any context that implies endorsement or affiliation without explicit written consent from 3999.
• Game content provided by third-party providers on the 3999 platform remains the intellectual property of those providers and is subject to their respective licensing terms.

10. Limitation of Liability

3999 provides its platform on an "as available" basis. While the team works hard to maintain uptime and reliability, 3999 cannot guarantee uninterrupted access to the platform at all times. Scheduled maintenance, technical issues, or circumstances beyond 3999's control may occasionally affect availability.

• 3999 is not liable for any losses arising from platform downtime, game interruptions, or delayed transactions caused by third-party payment providers.
• 3999 is not responsible for any losses resulting from a player's failure to keep their account credentials secure.
• In the event of a technical error that results in an incorrect game outcome or payout, 3999 reserves the right to void the affected bets and return stakes to the players involved.
• 3999's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.

11. Account Termination

Either you or 3999 may close your account at any time. If you wish to close your 3999 account, contact the support team at [email protected]. Any real-money balance remaining in your account at the time of closure will be returned to your registered mobile wallet after standard verification checks.

3999 reserves the right to suspend or permanently close any account in the following circumstances:

• Breach of any provision of these Terms.
• Provision of false or misleading information during registration or KYC.
• Suspected fraud, money laundering, or other illegal activity.
• Abusive, threatening, or inappropriate behaviour directed at 3999 staff or other players.
• Creation of multiple accounts.
• Failure to complete identity verification when requested.

Where an account is closed due to a breach of these Terms, 3999 reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full. 3999 will communicate the outcome of any such investigation to the affected player.

12. Changes to These Terms

3999 may update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, 3999 will notify registered players via the contact details on their account.

Your continued use of 3999 after any update to these Terms constitutes your acceptance of the revised version. If you do not agree with the updated Terms, you should stop using 3999 and contact support to close your account.

3999 recommends that players review these Terms periodically to stay informed of any changes that may affect their use of the platform.

13. Contact Us

If you have any questions about these Terms and Conditions, or about any aspect of your 3999 account, please contact the 3999 support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the 3999 platform
• Response Time: The 3999 support team aims to respond to all email enquiries within 24 hours.

For responsible gaming support, please visit the Responsible Gaming page on 3999 or mention it directly when contacting the support team. All responsible gaming requests are handled with full confidentiality and without judgment.